The total costs of your order will be the price of the products that you order and the cost of any additional services or products you choose.
Prices, offers and products are subject to availability and may change before (but not after) Fords Garden Buildings accept your order. If for any reason a product becomes unavailable after the point of your order Fords Garden Buildings reserve the right to supply you with a product that is, in our opinion, a suitable alternative item. In the unlikely event of this occurrence you would be notified and given the option to accept the alternative product or cancel your order.
If a product or service is listed at an incorrect price due to a typographical error or an error in the pricing information received by Fords Garden Buildings from our suppliers then we reserve the right to cancel the contract. In these circumstances you will not be entitled to seek compensation for disappointment suffered or for any losses which you might otherwise have incurred. Fords Garden Buildings reserve the right to change the price of a product at any time. If you require any products in bulk please contact Fords Garden Buildings for potential discounts.
Fords Garden Buildings accepts card payments via Mastercard, Visa, Visa Electron, Visa Debit, Solo and Maestro (formerly Switch). Payment is deducted when the order is processed. Payment can be made over the telephone. If the order is made over telephone, confirmation will be given verbally at the time of the call by Fords Garden Buildings sales staff. If an order is made through the secure online payment system, after payment is received, Fords Garden Buildings shall confirm by email the details, description and price of the goods purchased together with information containing your rights to cancel the order.
Payment of all charges for products on order must be made in full before dispatch of the goods. Fords Garden Buildings reserve the right to refuse orders if deemed necessary.
Stock Availability and Sizing
On rare occasions whereby goods ordered by the purchaser are not available from stock, Fords Garden Buildings will notify the buyer and give them the option to wait until the goods are available from stock, accept an alternative product, or be reimbursed and receive a full refund.
Very occasionally products featured on the website may be known by different branding names but are in fact the same product stipulated by the manufacturer. Fords Garden Buildings reserve the right to supply these as the products listed on our website, despite in some circumstances being identical. Occasionally, manufactures update and improve products and Fords Garden Buildings reserve the right to supply these to fulfil an order.
All images and photography used is purely for illustrative purposes only – actual product colours may vary slightly due to the digital photography process and variations in individual user monitor settings this will not detract from the overall quality or performance of the product. Sizes are approximate only and generally refer to external dimensions (not including the roof overhang). It should also be noted that the exact size dimensions of timber components cannot be guaranteed due to the natural variance of this material depending on its surroundings and climate. For specific dimensions please consult Fords Garden Buildings.
Fords Garden Buildings make every effort to deliver goods within the published estimated timescales; however, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. Estimated delivery dates are not part of the contract between Fords Garden Buildings and the buyer, and Fords Garden Buildings shall be under no liability for any delay or failure to deliver the products within the estimated timescales. Unless otherwise agreed in writing by the purchaser and Fords Garden Buildings, the delivery of goods will take place at the address you have specified in the order. When the delivery arrives at the specified address someone must be present to accept it and the delivery must be signed for. Alternatively, an agreement can be made prior to delivery whereby written confirmation, in the form of an email or fax, stating permission is provided to drop the goods off at your given address without the requirement to have anyone present to sign for them. Providing that Fords Garden Buildings delivers the goods to the address you have specified in the order then the goods will be deemed to have been delivered and Fords Garden Buildings will not be liable to you for any subsequent claim of non-delivery. Fords Garden Buildings does not have to be satisfied that the person who accepts delivery at the given address is you (or authorised by you to accept delivery of the goods). Any liability of Fords Garden Buildings for non-delivery of the goods shall be limited to replacing the goods within a reasonable time or issuing a refund at the pro rata contract rate against any invoice raised for such goods. The quantity or content of any consignment of goods or components of a good that are recorded by Fords Garden Buildings upon dispatch shall be conclusive evidence of the quantity or content received by you upon delivery unless you can provide conclusive evidence to the contrary. Fords Garden Buildings also reserves the right to suspend future deliveries of goods and cancel any contracts with you if you have a bankruptcy order made against you or make an arrangement or composition with your creditors; convene a meeting of creditors or enter into liquidation. We also reserve the right to suspend any future deliveries should you fail to observe/perform any of your obligations under the contract between you and Fords Garden Buildings. This includes any contract between yourself and Fords Garden Buildings for the sale and purchase of the goods incorporating these conditions, whether effected by electronic mail through this website, or otherwise.
If a delivery is made and nobody is there to sign for the product (unless a pre-agreement has been signed allowing Fords Garden Buildings to leave the product without a signature upon arrival), the product will be returned to base and be awaiting another suitable dispatch date. In these circumstances the purchaser will be held responsible for paying all additional delivery costs to have the item re transported.
Fords Garden Buildings cannot be held responsible for any damage or injury sustained due to incorrect usage or assembly of any of our products. For comprehensive instructions on how to assemble products safely and correctly please contact Fords Garden Buildings.
In the event that a customer purchases an installation service for one of the Fords Garden Buildings products the customer must provide an accessible firm and level base on which to erect the garden building on the agreed date of installation. If Fords Garden Buildings deems the base not to meet the required standard Fords Garden Buildings reserve the right to refuse to erect the building and the installation will be aborted at the expense of the customer who would then have to pay further charges should they wish to re-arrange the installation.
Any loss, damage or deterioration to the building which occurs after delivery whilst waiting for the adequate completion of the base will be the responsibility of the customer.
Access to the customer’s site must be safe and unrestricted. The site must not be more than 25 yards from the point of delivery. Should the site not comply with these conditions, it will be the responsibility of the customer to supply extra assistance with the delivery.
Events Outside of our Control
Fords Garden Buildings cannot be liable or responsible for any failure to perform, or delay in performance of any of our contracted obligations that is caused by events outside of our reasonable control (Force Majeure Event)
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lockouts and other industrial actions, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, any new acts, decrees, legislation, regulations or restrictions of any government.
We reserve the right to delay the completion of any of our obligations if we are hindered or prevented from doing so due to a Force Majeure Event, provided that, if the circumstances in question continue for a continuous period in excess of 120 days, either party shall be entitled to give notice in writing to the other to terminate the Agreement.
Cancellations and Returns
The buyer shall inspect the goods immediately upon receipt and shall notify Fords Garden Buildings by email within 48 hours of the delivery if the goods are damaged or do not comply with any of the contract. If the buyer fails to do so the buyer shall be deemed to have accepted the goods. Unfortunately Fords Garden Buildings cannot accept any claims for damages after 48 hours. Where a claim of defect or damage is made, Fords Garden Buildings will supply/replace any necessary parts to complete your agreed initial purchase. If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund by informing the seller by email within 7 working days after the day of delivery of the goods. You will be asked, however, to pay the costs of the return postage/carriage to one of Fords Shed’s distribution centres or for the collection charge by one of Fords Garden Buildings’ pre-approved couriers. If the buyer fails to return the goods following cancellation or does not pay the returning delivery fee issued by Fords Garden Buildings, Fords Garden Buildings reserve the right and is entitled to deduct the cost of recovering the goods from any refund issued. If Fords Garden Buildings send you the incorrect product or if, upon receipt of all relevant evidence, we deem it has arrived faulty or damaged, you will be offered a full refund and exemption from delivery costs. Fords Garden Buildings will not accept any product for return if it has been assembled, modified or customised in any way including being subject to the application of chemicals or paints. Fords Garden Buildings will require photographic evidence of any complaints, defects, requests to return a product outside the initial 7 day period or claims of incorrect or incomplete product delivery. Any cancellation within the initial 7 day period will be refunded within 30 days of notification to cancel being received – for any cancellation outside of this timeframe all refunds will be processed within 30 days after the product has been successfully returned. Where exchange rates of currency are involved, the refund will be made in pound sterling and at the current exchange rate.
If you wish to cancel an order before it has been delivered, you must contact Fords Garden Buildings immediately. You must confirm your cancellation in writing via fax or email. If you cancel via telephone your order will be put on hold until a written cancellation has been received. If the building has been manufactured there may be a cancellation charge dependant on the individual case. If you have given us a valid email address, you will receive an update email when the building has entered the manufacturing stage.
Please note: all sizes and measurements are approximations only and while Fords Garden Buildings will endeavour to ensure all products are manufactured as close as possible to the measurements provided we cannot be held responsible should there be a discretion in the finished size.
Bespoke / Customised Products
Goods that are ordered to your specification, for example made to order sheds and log cabins, cannot be cancelled or returned once the order is accepted. In this case, after we have sent you our confirmation email you will have entered into a binding contract to buy the goods, and because the goods are being made to your specification you will not be able to cancel that contract. Once the goods have been delivered you can only return them if they are not of satisfactory quality or reasonably fit for the purpose and we cannot remedy the fault to your reasonable satisfaction. Orders of bespoke products may also extend the average delivery lead time.
Timber and Other Natural Products
Timber is a natural product and prone to changes in appearance, including some movement and the occurrence of small knot holes or splits in extreme temperatures and weather conditions. Any splits, knots or similar visual imperfections in the timber will not affect the structural integrity of the product in any way. Whilst every effort is made to hand pick timber without visible knotholes or splits there may be occasions where timber is selected in good faith that contains what appears to be a solid knot. Over the course of time / during movement of the product etc it may occur that these small knot holes are then dislodged from the timber leaving a small knot or crack. Unfortunately we cannot be held responsible for this maturing of the product and can only offer our best advice as how to deal with this situation in the unlikely event that it should occur. When measuring timber for the purpose of technical information the absolute external dimensions will be taken from a sample piece of each component used – it should be noted that due to the complex nature of the product and machining processes that this figure will give an average measurement that could be subject to slight variance throughout the rest of the individual boards in the pack measured. Whilst every effort will be made to select only components which match the average advertised sizing this is subject to the availability of the timber that has been machined and cannot be guaranteed.
Please note any guarantee offered does not cover the products against timber splits or warping. These are natural characteristics of the products and not defects and neither will these circumstances be accepted as a valid reason for the cancellation of an order, as this can occur naturally over time.
As previously stated, Fords Garden Buildings reserve the right to alter the website at any time. This includes altering the products, the content, the descriptions and the prices. Fords Garden Buildings also reserves the right to alter these terms and conditions at any time. Please be aware this website, despite the utmost effort to ensure all information is accurate, may contain typographical inaccuracies. All images and photography used is purely for illustrative purposes only – actual product colours may vary slightly due to the digital photography process and variations in individual user monitor settings
Privacy and Security Policy
You may visit this website and access the public information while remaining anonymous and not revealing any personal information. Fords Garden Buildings may record details of the domains from which users visit this site and analyse the data generated to assess trends, statistics and customer’s needs. Information and data may be automatically collected through cookies. Users should familiarise themselves with the operation of cookies. Most browsers are initially set up to accept cookies. If you wish to make an online purchase from us, then you will be required to provide certain personal information as a prerequisite of being able to place an order. Fords Garden Buildings will only ask you for as much information as required to process your order and perform distribution effectively. Supplied information will be retained by Fords Garden Buildings for as long as required, kept secure and in accordance with the requirements of the 1998 Data Protection Act, and not be transferred to any party outside the European Economic Union. You may contact Fords Garden Buildings at any time and request a copy of all information stored on our system that is personal to you to ensure it is correct and up to date – there may be an administration fee charged for the provision of this data.
In accordance with our security policy, Fords Garden Buildings will endeavour to ensure that the ordering system is on a secure server and encrypted to prevent security breach and your information kept secure and not intercepted by a third party. Under no circumstances will Fords Garden Buildings hold sensitive payment details, such as your card number, expiry date and security code. All transactions are handled through our accredited payment bureaux: WorldpayZinc and Google Checkout. For more information on the privacy policies of these bureaux, please refer to: www.worldpayzinc.com and http://www.google.co.uk. Any content and or information which you provide to Fords Garden Buildings must be legal, truthful and comply with all applicable laws and regulations.
Copyright and Monitoring
The copyright in all material provided on this site is held by Fords Garden Buildings or by the original creator of the material. Except as stated herein, none of the material; may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Fords Garden Buildings or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this website for non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials.
All of our buildings carry a guarantee against product failure through normal use within 12 months of installation. If your product develops a fault within this period we will arrange for it to be fixed including parts and labour.
This guarantee does not cover weather damage, damage caused by third parties, expected wear and tear, any faults arising from the base not being solid or level or any movement or failure of the felt caused by temperature fluctuations or weather conditions.
Any buildings that have been ‘self-assembled’ and not fitted by our Installation Team will be covered by our guarantee for manufacturing errors only and not fitting errors.
Please also refer to our CARE OF YOUR BUILDING section for advice regarding how to maintain and prolong the life of your building.
Care of your building
The lifespan of garden buildings can be dramatically prolonged by taking a bit of time throughout the year to look after the building and tend to any repairs before they become more serious.
Here are our 5 top tips to help you to keep your building in prime condition:
- Treat your building annually
All of our buildings come pre-treated with a spirit-based treatment (unless you have requested a non-treated building). We recommend that buildings are treated annually with wood preservative. We are able to supply customers with Premier Q Spirit Based Wood Treatment in ‘Mid Oak’ which is the treatment applied by our manufacturer to all of our buildings or we can retreat your building for you. Please call us on 01452 546915 for a free quote.
- Check your roofing felt
The felt on your shed should be inspected periodically to ensure that all of the felt pins are secure and that there are no tears or rips. Ensure that the roof is clear of any debris such as leaves or twigs. If your felt is looking like it may need changing then contact our sales office who can arrange to either re-felt your building or supply you with a re-felt kit which includes felt, nails and new trims.
- Ensure nothing is in contact with your building
Regularly cut back any overhanging tree or hedge growth. If a tree branch makes contact with your building it may pierce and damage the roofing felt and encourage water leaks.
- Check your base
It is important to regularly check that your base is not being affected by the growth of any tree roots. Any movement of the base under the building can lead to twisting of the timber and cause problems with window and door openings.
- Check any window seals
Ensure your building remains watertight by checking window seals inside and out periodically and particularly after periods of extreme weather conditions. Silicone sealant can be used to repair any damaged seals.
For aftercare advice or for a free quotation for any garden building maintenance or repairs including wood treatment or refelting, please contact us on 01452 546915 or via email: email@example.com