Terms and Conditions

Plus our Terms of website use, Privacy & Cookie Policies

Pricing

The total costs of your order will be the price of the products that you order and the cost of any additional services or products you choose.

Prices, offers and products are subject to availability and may change before (but not after) Fords Garden Buildings accept your order. If for any reason a product becomes unavailable after the point of your order, Fords Garden Buildings reserve the right to supply you with a product that is, in our opinion, a suitable alternative item. In the unlikely event of this occurrence you would be notified and given the option to accept the alternative product or cancel your order.

If a product or service is listed at an incorrect price due to a typographical error or an error in the pricing information received by Fords Garden Buildings from our suppliers then we reserve the right to cancel the contract. In these circumstances you will not be entitled to seek compensation for disappointment suffered or for any losses which you might otherwise have incurred. Fords Garden Buildings reserve the right to change the price of a product at any time. If you require any products in bulk please contact Fords Garden Buildings for potential discounts.

Payment

Fords Garden Buildings accepts card payments via Mastercard, Visa, Visa Electron, Visa Debit, Solo and Maestro (formerly Switch). Payment is deducted when the order is processed. Payment can be made over the telephone. If the order is made over telephone, confirmation will be given verbally at the time of the call by Fords Garden Buildings sales staff. If an order is made through the secure online payment system, after payment is received, Fords Garden Buildings shall confirm by email the details, description and price of the goods purchased together with information containing your rights to cancel the order.

Payment of all charges for products on order must be made in full before dispatch of the goods. Fords Garden Buildings reserve the right to refuse orders if deemed necessary.

Stock Availability and Sizing

On rare occasions whereby goods ordered by the purchaser are not available from stock, Fords Garden Buildings will notify the buyer and give them the option to wait until the goods are available from stock, accept an alternative product, or be reimbursed and receive a full refund.

Very occasionally products featured on the website may be known by different branding names but are in fact the same product stipulated by the manufacturer. Fords Garden Buildings reserve the right to supply these as the products listed on our website, despite in some circumstances being identical. Occasionally, manufacturers update and improve products and Fords Garden Buildings reserve the right to supply these to fulfil an order.

All images and photography used is purely for illustrative purposes only – actual product colours may vary slightly due to the digital photography process and variations in individual user monitor settings this will not detract from the overall quality or performance of the product. Sizes are approximate only and generally refer to external dimensions (not including the roof overhang). It should also be noted that the exact size dimensions of timber components cannot be guaranteed due to the natural variance of this material depending on its surroundings and climate. For specific dimensions please consult Fords Garden Buildings.

Delivery

Fords Garden Buildings make every effort to deliver goods within the published estimated timescales; however, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. Estimated delivery dates are not part of the contract between Fords Garden Buildings and the buyer, and Fords Garden Buildings shall be under no liability for any delay or failure to deliver the products within the estimated timescales. Unless otherwise agreed in writing by the purchaser and Fords Garden Buildings, the delivery of goods will take place at the address you have specified in the order. When the delivery arrives at the specified address someone must be present to accept it and the delivery must be signed for. Alternatively, an agreement can be made prior to delivery whereby written confirmation, in the form of an email or fax, stating permission is provided to drop the goods off at your given address without the requirement to have anyone present to sign for them. Providing that Fords Garden Buildings delivers the goods to the address you have specified in the order then the goods will be deemed to have been delivered and Fords Garden Buildings will not be liable to you for any subsequent claim of non-delivery. Fords Garden Buildings does not have to be satisfied that the person who accepts delivery at the given address is you (or authorised by you to accept delivery of the goods). Any liability of Fords Garden Buildings for non-delivery of the goods shall be limited to replacing the goods within a reasonable time or issuing a refund at the pro rata contract rate against any invoice raised for such goods. The quantity or content of any consignment of goods or components of a good that are recorded by Fords Garden Buildings upon dispatch shall be conclusive evidence of the quantity or content received by you upon delivery unless you can provide conclusive evidence to the contrary. Fords Garden Buildings also reserves the right to suspend future deliveries of goods and cancel any contracts with you if you have a bankruptcy order made against you or make an arrangement or composition with your creditors; convene a meeting of creditors or enter into liquidation. We also reserve the right to suspend any future deliveries should you fail to observe/perform any of your obligations under the contract between you and Fords Garden Buildings. This includes any contract between yourself and Fords Garden Buildings for the sale and purchase of the goods incorporating these conditions, whether effected by electronic mail through this website, or otherwise.

If a delivery is made and nobody is there to sign for the product (unless a pre-agreement has been signed allowing Fords Garden Buildings to leave the product without a signature upon arrival), the product will be returned to base and be awaiting another suitable dispatch date. In these circumstances the purchaser will be held responsible for paying all additional delivery costs to have the item retransported.
Fords Garden Buildings cannot be held responsible for any damage or injury sustained due to incorrect usage or assembly of any of our products. For comprehensive instructions on how to assemble products safely and correctly please contact Fords Garden Buildings.

In the event that a customer purchases an installation service for one of the Fords Garden Buildings products the customer must provide an accessible firm and level base on which to erect the garden building on the agreed date of installation. If Fords Garden Buildings deems the base not to meet the required standard Fords Garden Buildings reserve the right to refuse to erect the building and the installation will be aborted at the expense of the customer who would then have to pay further charges should they wish to re-arrange the installation.

Any loss, damage or deterioration to the building which occurs after delivery whilst waiting for the adequate completion of the base will be the responsibility of the customer.

Access to the customer’s site must be safe and unrestricted. The site must not be more than 25 yards from the point of delivery. Should the site not comply with these conditions, it will be the responsibility of the customer to supply extra assistance with the delivery.

Events Outside of our Control

Fords Garden Buildings cannot be liable or responsible for any failure to perform, or delay in performance of any of our contracted obligations that is caused by events outside of our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

Strikes, lockouts and other industrial actions, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, any new acts, decrees, legislation, regulations or restrictions of any government.

We reserve the right to delay the completion of any of our obligations if we are hindered or prevented from doing so due to a Force Majeure Event, provided that, if the circumstances in question continue for a continuous period in excess of 120 days, either party shall be entitled to give notice in writing to the other to terminate the Agreement.

Contacting Us

Fords Garden Buildings can be contacted via any of the following methods:

Internet: www.fordssheds.co.uk
Email: info@fordssheds.co.uk
Telephone: 01452 546915 / 07527 012356
Postal Address: Fords Garden Buildings, 44 Millfields, Hucclecote, Gloucester, GL3 3NH

Cancellations and Returns

The buyer shall inspect the goods immediately upon receipt and shall notify Fords Garden Buildings by email within 48 hours of the delivery if the goods are damaged or do not comply with any of the contract. If the buyer fails to do so the buyer shall be deemed to have accepted the goods. Unfortunately Fords Garden Buildings cannot accept any claims for damages after 48 hours. Where a claim of defect or damage is made, Fords Garden Buildings will supply/replace any necessary parts to complete your agreed initial purchase. If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund by informing the seller by email within 7 working days after the day of delivery of the goods. You will be asked, however, to pay the costs of the return postage/carriage to one of Fords Shed’s distribution centres or for the collection charge by one of Fords Garden Buildings’ pre-approved couriers. If the buyer fails to return the goods following cancellation or does not pay the returning delivery fee issued by Fords Garden Buildings, Fords Garden Buildings reserve the right and is entitled to deduct the cost of recovering the goods from any refund issued. If Fords Garden Buildings send you the incorrect product or if, upon receipt of all relevant evidence, we deem it has arrived faulty or damaged, you will be offered a full refund and exemption from delivery costs. Fords Garden Buildings will not accept any product for return if it has been assembled, modified or customised in any way including being subject to the application of chemicals or paints. Fords Garden Buildings will require photographic evidence of any complaints, defects, requests to return a product outside the initial 7 day period or claims of incorrect or incomplete product delivery. Any cancellation within the initial 7 day period will be refunded within 30 days of notification to cancel being received – for any cancellation outside of this timeframe all refunds will be processed within 30 days after the product has been successfully returned. Where exchange rates of currency are involved, the refund will be made in pound sterling and at the current exchange rate.

If you wish to cancel an order before it has been delivered, you must contact Fords Garden Buildings immediately. You must confirm your cancellation in writing via fax or email. If you cancel via telephone your order will be put on hold until a written cancellation has been received. If the building has been manufactured there may be a cancellation charge dependant on the individual case. If you have given us a valid email address, you will receive an update email when the building has entered the manufacturing stage.

Please note: all sizes and measurements are approximations only and while Fords Garden Buildings will endeavour to ensure all products are manufactured as close as possible to the measurements provided we cannot be held responsible should there be a discretion in the finished size.

Bespoke / Customised Products

Goods that are ordered to your specification, for example made to order sheds and log cabins, cannot be cancelled or returned once the order is accepted. In this case, after we have sent you our confirmation email you will have entered into a binding contract to buy the goods, and because the goods are being made to your specification you will not be able to cancel that contract. Once the goods have been delivered you can only return them if they are not of satisfactory quality or reasonably fit for the purpose and we cannot remedy the fault to your reasonable satisfaction. Orders of bespoke products may also extend the average delivery lead time.

Timber and Other Natural Products

Timber is a natural product and prone to changes in appearance, including some movement and the occurrence of small knot holes or splits in extreme temperatures and weather conditions. Any splits, knots or similar visual imperfections in the timber will not affect the structural integrity of the product in any way. Whilst every effort is made to hand pick timber without visible knotholes or splits there may be occasions where timber is selected in good faith that contains what appears to be a solid knot. Over the course of time / during movement of the product etc it may occur that these small knot holes are then dislodged from the timber leaving a small knot or crack. Unfortunately we cannot be held responsible for this maturing of the product and can only offer our best advice as how to deal with this situation in the unlikely event that it should occur. When measuring timber for the purpose of technical information the absolute external dimensions will be taken from a sample piece of each component used – it should be noted that due to the complex nature of the product and machining processes that this figure will give an average measurement that could be subject to slight variance throughout the rest of the individual boards in the pack measured. Whilst every effort will be made to select only components which match the average advertised sizing this is subject to the availability of the timber that has been machined and cannot be guaranteed.

Please note any guarantee offered does not cover the products against timber splits or warping. These are natural characteristics of the products and not defects and neither will these circumstances be accepted as a valid reason for the cancellation of an order, as this can occur naturally over time.

Website Modification

As previously stated, Fords Garden Buildings reserve the right to alter the website at any time. This includes altering the products, the content, the descriptions and the prices. Fords Garden Buildings also reserves the right to alter these terms and conditions at any time. Please be aware this website, despite the utmost effort to ensure all information is accurate, may contain typographical inaccuracies. All images and photography used is purely for illustrative purposes only – actual product colours may vary slightly due to the digital photography process and variations in individual user monitor settings.

The copyright in all material provided on this site is held by Fords Garden Buildings or by the original creator of the material. Except as stated herein, none of the material; may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Fords Garden Buildings or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this website for non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials.

Our Guarantee

All of our buildings carry a guarantee against product failure through normal use within 12 months of installation. If your product develops a fault within this period we will arrange for it to be fixed including parts and labour.

This guarantee does not cover weather damage, damage caused by third parties, expected wear and tear, any faults arising from the base not being solid or level or any movement or failure of the felt caused by temperature fluctuations or weather conditions.

Any buildings that have been ‘self-assembled’ and not fitted by our Installation Team will be covered by our guarantee for manufacturing errors only and not fitting errors.

Please also refer to our CARE OF YOUR BUILDING section for advice regarding how maintain and prolong the life of your building.

Care of your building

The lifespan of garden buildings can be dramatically prolonged by taking a bit of time throughout the year to look after the building and tend to any repairs before they become more serious.

Here are our 5 top tips to help you to keep your building in prime condition:

Treat your building annually
All of our buildings come pre-treated with a spirit-based treatment (unless you have requested a non-treated building). We recommend that buildings are treated annually with wood preservative. We are able to supply customers with Premier Q Spirit Based Wood Treatment in ‘Mid Oak’ which is the treatment applied by our manufacturer to all of our buildings or we can retreat your building for you. Please call us on 01452 546915 for a free quote.
Check your roofing felt
The felt on your shed should be inspected periodically to ensure that all of the felt pins are secure and that there are no tears or rips. Ensure that the roof is clear of any debris such as leaves or twigs. If your felt is looking like it may need changing then contact our sales office who can arrange to either re-felt your building or supply you with a re-felt kit which includes felt, nails and new trims.
Ensure nothing is in contact with your building
Regularly cut back any overhanging tree or hedge growth. If a tree branch makes contact with your building it may pierce and damage the roofing felt and encourage water leaks.
Check your base
It is important to regularly check that your base is not being affected by the growth of any tree roots. Any movement of the base under the building can lead to twisting of the timber and cause problems with window and door openings.
Check any window seals
Ensure your building remains watertight by checking window seals inside and out periodically and particularly after periods of extreme weather conditions. Silicone sealant can be used to repair any damaged seals.

For aftercare advice or for a free quotation for any garden building maintenance or repairs including wood treatment or refelting, please contact us on 01452 546915 or via email: info@fordsgardenbuildings.co.uk

Our Cookie Policy

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

[Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies]

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 2 years. Click here for more information regarding Google Analytics cookies.

We respect your privacy and are determined to protect your personal data. The purpose of this Privacy Policy is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or correspond with us via telephone, email or in person. We’ll also tell you about your privacy rights and how the data protection law protects you.

This policy (together with our ‘Website Terms of Use’ and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.fordsgardenbuildings.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998, the data controller is FORDS GARDEN BUILDINGS of 44 Millfields, Hucclecote, Gloucester, GL3 3NH.

This Privacy Policy is provided in a layered format so you can click through to the specific areas set out below. Alternatively you can download a pdf version of the policy here.

WHO WE ARE AND IMPORTANT INFORMATION
THE PERSONAL DATA WE COLLECT ABOUT YOU
HOW WE COLLECT YOUR PERSONAL DATA
HOW WE USE YOUR PERSONAL DATA
WHO WE SHARE YOUR PERSONAL DATA WITH
INTERNATIONAL TRANSFERS
DATA SECURITY
DATA RETENTION
YOUR LEGAL RIGHTS
CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
QUERIES, REQUESTS OR CONCERNS

WHO WE ARE AND IMPORTANT INFORMATION

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through email contact, telephone contact, face to face contact or through your use of this website, including any data you may provide through this website when you enquire about our products or services, sign up to our newsletter, take part in a competition. This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller

Sam Baker of Fords Garden Buildings, is the controller and responsible for your personal data (collectively referred to as Fords Garden Buildings, “we”, “us” or “our” in this privacy notice). Our contact details are 44 Millfields, Hucclecote, Gloucester, GL3 3NH, Email: info@fordsgardenbuildings.co.uk Telephone: 01452 546915.

For all data matters please contact Sam Baker on 01452 546915

or Email: info@fordsgardenbuildings.co.uk

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

- Identity Data includes your first name and last name, username, marital status, title, date of birth, gender.
- Contact Data includes your billing address, delivery address, email address, telephone numbers.
- Financial Data includes: Bank account & payment card details.
- Transaction Data: Includes details about payments from and to you, other details of products and services you have purchased from us.

Technical Data: Includes your IP address, your login data, browser type and version, location, operating system and platform, other technology on the devices you use to access this website.

Profile Date: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback.

Usage Data: Includes information about how you use our website, products and services.

Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties, your communication preferences.

WE ALSO COLLECT, USE AND SHARE AGGREGATED DATA SUCH AS STATISTICAL OR DEMOGRAPHIC DATA FOR ANY PURPOSE. AGGREGATED DATA MAY BE DERIVED FROM YOUR PERSONAL DATA BUT IS NOT CONSIDERED PERSONAL DATA IN LAW AS THIS DATA DOES NOT DIRECTLY OR INDIRECTLY REVEAL YOUR IDENTITY. FOR EXAMPLE, WE MAY AGGREGATE YOUR USAGE DATA TO CALCULATE THE PERCENTAGE OF USERS ACCESSING A SPECIFIC WEBSITE FEATURE. HOWEVER, IF WE COMBINE OR CONNECT AGGREGATED DATA WITH YOUR PERSONAL DATA SO THAT IT CAN DIRECTLY OR INDIRECTLY IDENTIFY YOU, WE TREAT THE COMBINED DATA AS PERSONAL DATA WHICH WILL BE USED IN ACCORDANCE WITH THIS PRIVACY NOTICE.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

Directly. You may give us your identity, contact and financial date by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you :

- Enquire about our products or services;
- Make a purchase from us;
- Subscribe to our service or publications;
- Request marketing to be sent to you.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties [and public sources] as set out below

Technical Data from the following parties:

(a) Analytics providers (such as Google based outside the EU);

(b) Search information providers inside or outside the EU.

Contact, Financial and Transaction Data from providers of technical, payment and delivery services inside or outside the EU.
Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting Sam Baker on 01452 546915 or by email: info@fordsgardenbuildings.co.uk.

Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

GENERALLY WE DO NOT RELY ON CONSENT AS A LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA OTHER THAN IN RELATION TO SENDING THIRD PARTY DIRECT MARKETING COMMUNICATIONS TO YOU VIA EMAIL OR TEXT MESSAGE. YOU HAVE THE RIGHT TO WITHDRAW CONSENT TO MARKETING AT ANY TIME BY CONTACTING US VIA EMAIL: INFO@FORDSGARDENBUILDINGS.CO.UK

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact Sam Baker on 01452 546915 or via email: info@fordsgardenbuidlings.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We have established the following date control mechanisms:

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion, and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside of Fords Garden Buildings for marketing purposes.

Opting out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting Sam Baker at info@fordsgardenbuildlings.co.uk at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase, a warranty, product or service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact Sam Baker on 01452 546915 or email: info@fordsgardenbuildings.co.uk[

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

Internal Third Parties: Company employees.
External Third Party Services:

For example:

Providers acting as Processors who provide IT and System Administration Services (based in or outside the EU),
Professional Advisors acting as Processors or Joint Controllers including lawyers, bankers, auditors and insurers (based in or outside the EU) who provide Consultancy, Banking, Legal, Insurance and Accounting Services,
HM Revenue & Customs, regulators and other authorities acting as Processors or Joint Controllers (based in or outside the EU) who require reporting of processing activities in certain circumstances,
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice,
Third Parties from whom we may purchase goods or services in order to meet our customer’s requirements,
Specific third parties:

- - - ZOHO Corporation Pvt. Ltd. (Email service and CRM) https://www.zoho.com/
    - WorldPay Zinc (WorldPay (UK) Ltd.) (Card Payment Processor) https://www.worldpayzinc.com/
    - Xero Ltd. (Accounting Software) https://www.xero.com/uk/
    - Easy Solutions Group (Accountancy Services) www.easysolutionsgroup.co.uk/
    - Mediadog Digital Ltd. (Website Management Company) http://mediadog.co.uk/
    - Gloucester Local SEO & Photography (Website Optimisation Specialist) https://www.gloucesterlocalseo.co.uk/
    - Sucuri (Media Temple Inc.) (Website Security Services) https://sucuri.net/

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

INTERNATIONAL TRANSFERS

Some of our external third parties (Zoho email service provider and Sucuri Website Security Service) are based outside of the EU so their handling of your personal data will involve a transfer of data outside of the European Economic Area (EEA).

The third party processors based outside of the (EEA) that we use are GDPR compliant.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of our retention periods for different aspects of your personal data are available in our Retention Policy which you can request from us by email: info@fordsgardenbuildings.co.uk

By law we have to keep basic information about our customers including Contact, Identity, Financial and Transaction data for 6 years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which we hold about you;
The right to request that we correct any personal data if it is found to be inaccurate or out of date;
The right to request your personal data is erased where it is no longer necessary to retain such data;
The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact Sam Baker Tel: 01452 546915 or email: info@fordsgardenbuildlings.co.uk

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

This version was last updated on 24th May 2018.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

QUERIES, REQUESTS OR CONCERNS

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact Sam Baker Tel: 01452 546915 or email: info@fordsgardenbuildings.co.uk

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

Please note – LHS Solicitors owns the copyright in this document.

Terms of website use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

(Please note: These terms apply to both web addresses: www.fordssheds.co.uk and www.fordsgardenbuildings.co.uk )

Terms of website use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.fordsgardenbuildings.co.uk and www.fordssheds.co.uk whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase goods from our site, our full Terms and Conditions will apply to the sales.

Information about us

www.fordsgardenbuildings.co.uk (also accessed at web address www.fordssheds.co.uk ) is a site operated by Fords Garden Buildings (“We”). We have our registered office at 44 Millfields, Hucclecote, Gloucester, GL3 3NH. Our main trading address is Unit 24, Chase Lane Industrial Estate, Eastern Avenue, Gloucester, GL4 6PH. Our VAT number is 210 6171 59.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at by email: info@fordsgardenbuildings.co.uk

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and Conditions

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please email: info@fordsgardenbuildings.co.uk

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email: info@fordsgardenbuildings.co.uk

Thank you for visiting our site.